FAQs
If you don't see your question below, feel free to reach out and Ask Hoda.
What are the brushes made of?
Our brushes are made of high quality synthetic and natural fiber materials.
Are the sponges latex free?
Yes, they are!
I just placed an order, when will it ship?
We do our best to get you your orders as soon as possible.
Please allow 4-7 days processing time for your order to ship out, average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business please email us at glambyhoda@gmail.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee, if your product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and for our team to process the return before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! However, you must cancel your order before it ships. If the item is already sent please use our return system to recieve a full refund.
I have entered an incorrect address what do I do now?
If you miss-spelled or auto-filled your shipping information with an incorrect address, simply reply to your order conformation email and kindly notify us of the issue.
If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we ship from different fulfillment centers based on your location.
The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you!
Please feel free Ask Hoda via the contact form on this page here and we'll be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem efficiently, thank you.